COMMON QUERIES

Find What You’re Looking For

1.

What is The Cost of Your Hats?

Our Hats range between $150TT ($24US) and $200TT $32US). We have a wide variety of styles, fabrics and prints. All can be easily purchased by clicking here!

2.

Do You Deliver?

Yes we do! We usually have what is known as TTPOST Tuesdays. This means we send out orders via TTPOST or personal delivery on Tuesdays. Since all our products are handmade, we usually ask that you give us at least SEVEN DAYS to produce. Your order will go out on the Tuesday following that seven-day period. Also TTPOST is very reliable in their delivery times and usually will deliver your order between 24-48 hours after posting.

3.

Do You Ship Internationally?

Yes, our products are shipped worldwide. For International orders we use DHL. The same premise as local shipping applies - wherein we acknowledge that our products are handmade - therefore, we ask that international clients give us up to 14 days before we ship. When international orders are shipped, you are furnished with a tracking number that allows you to track your package.

 

Local orders are unable to be tracked by TTPOST at this time.

4.

Are Your Products Available Online Only?

No! Our hats are also available at Closet Red Plus Sized Boutique and Tili's Doll House. Closet Red has branches located at C3 Centre in San Fernando and Fourth Street in Mt. Lambert. Tili's is located on Ariapita Avenue in Port of Spain. Please note that not EVERY style on our online store will be available, but there is a great selection at all locations.

5.

Are Your Hats One Size Fit All?

No! It is one-size-fits-most. We usually reccommend that persons order a MEDIUM. However, if you have locs or braids - then a Large will work. Small are for children 3-12 years old; or for those with small crowns.

 

If you have no hair and want a tight fit - please explore our selection of smaller-fit hats. Most are made of stretch fabric and will normally give you a better fit.

You can also check out our Sizing Chart.

6.

Are Your Hats Unisex? Do You Offer Hats For Men?

We have had many men purchase almost every style of hat that we have to offer. However, in their creation we were focused on women. Our AfroBeanies, however, are definitely unisex.

7.

I Have Subscribed To Your Newsletter But I Do Not Want To Receive Too Many Emails!

Firstly, thank you for joining our Tribe! We try our best to only send you emails that we think you would enjoy! However, our Founder is chatty and gets over-excited and may shoot an email in the heat of the moment! We do offer the option to unsubscribe in every email (which we hope you will NEVER choose!)

8.

I Would Like To Make A Product/Color Suggestion. Who Do I Contact?

If you have an idea or suggestion for a design, please email us at afrocessoriestt@gmail.com! Thanks for looking out!

9.

What Payment Methods Do You Accept?

We accept payments via PayPal, credit or debit card, and local residents can also pay via online transfer to FCB or JMMB Bank. All instructions are clearly stated at checkout.

10.

What Is Your Return Policy?

In brief - you can return a product for up to 30 days from the date you purchased it. You can return the product and exchange the product for another. Any product you return must be in the same condition you received it and in the original packaging. But please take a look at  Returns & Exchanges which lists our policies in greater detail.

SIZING CHART

 

Small

This size is usually for children 3 to 12 years old, or those with a smaller crown.

Head Circumference

19 - 21 inches

Medium

This size fits most. We usually recommend this size.

Head Circumference

21 - 24 inches

Large

This is for those with a larger crown, braids, or locs.

Locs can be as long as just below shoulder length, or longer if the locs are not very thick.

Head Circumference

24 - 26 inches

Extra Large

This size is usually for those with VERY long locs, or VERY thick locs.

Head Circumference is usually between 21 to 26 inches - but a larger size is needed to accommodate one's hair